MINISO UK

We want you to be absolutely satisfied with your product and would recommend that, where practicable, you unpack and check it for damage as soon as it arrives. If you receive a damaged product plea...

Some of our products have a minimum age requirement (computer games for example), and by ordering you are confirming that you are of the required age. Your age may be checked using an approved age ...

As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose ...

Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an...

If you're returning items to us from within the UK follow the 4 simple steps shown below:Step 1: Please use the returns note provided with your delivery.Step 2: Place all items you wish to return w...

You may also return goods that you perceive to be faulty under our Terms and Conditions. It is essential for both hygiene reasons and to allow us to carry out a thorough assessment, that all items ...

If you unpack your product and find it damaged or incorrect, please contact us as soon as you can, so that we can arrange a return or exchange product for you. This should be no later than 14 days ...

If you wish to cancel or change an order, this can usually be arranged as long as the order hasn't yet been dispatched. Providing you haven't received your dispatch email then please email support@...

Online PurchasesAn unwanted product can be returned for a full refund within 28 days of delivery provided it is still in its original, unopened packaging with the receipt. This returns policy for u...

We offer a range of UK delivery services including UK mainland, Northern Ireland, the Channel Islands and the Isle of Man to make it as convenient as possible for you to shop at MINISO.We currently...