You may also return goods that you perceive to be faulty under our Terms and Conditions.
It is essential for both hygiene reasons and to allow us to carry out a thorough assessment, that all items are returned to us in a clean and satisfactory fashion. We appreciate that due to the nature of our products, some usage may have occurred, however we reserve the right to refuse an inspection if the products are returned in a state unfit for handling.
Please contact our Customer Services Team by email support@minisoshop.co.uk, if you require any advice and guidance on what needs to happen next. Upon receipt of a faulty item, an inspection takes place. If we agree that the fault falls within our Terms and Conditions, then the item will either be refunded or replaced free of charge.
We reserve the right to reject returned goods which are not returned in accordance with our returns policy, and we may request that before items are returned to you, that you pay for the shipping back to you.