Online Purchases
An unwanted product can be returned for a full refund within 28 days of delivery provided it is still in its original, unopened packaging with the receipt. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online or over the phone. The full refund includes the delivery cost, but you are responsible for the returns cost.
Please be aware we are unable to accept online returns in stores.
Separate to the 28 day online returns policy, and in accordance with your statutory rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them. The goods must be returned in ‘as new’ condition and in their original packaging.
Only products purchased via this website may be returned using the method outlined below.
We recommend that you request and ensure you receive proof of postage from your chosen carrier as we cannot issue refunds on goods we do not receive. If the reason for return is a change of mind, as stated previously you are responsible for the returns cost.