If you're returning items to us from within the UK follow the 4 simple steps shown below:
Step 1: Please use the returns note provided with your delivery.
Step 2: Place all items you wish to return with the returns note in the parcel and seal.
Step 3: Attach the returns address to the outside of the parcel using the address provided. If you are using a box from a previous delivery, please ensure any other carrier labels are removed or struck through with a marker pen.
Returns Address: MINISO UK (Online Returns Department), Ecommerce Warehouse, Pavillions Shopping Centre, Unit 4C, 2–4 Pantile Walk, Uxbridge, Middlesex, UB8 1LH
Step 4: Your parcel is ready to return. Remember to ask your Post Office or courier for proof of postage. Please keep this safe until your refund is received.
For high value returns you may wish to organise a Special Delivery, please speak to your local Post Office or courier for advice.
All returns will be refunded to you via your original form of payment once the items have been received and inspected at our distribution centre. Please allow up to fourteen (14) days for the credit to appear on your statement.