Please return the product to one of our stores with your emailed e-receipt and, if applicable, the card you paid with. When returning opened products to us, you should do so without undue delay and, in any event, not later than 14 days from the day on which you communicate to us your decision to cancel.
Please note: if you’re returning an item you paid for by PayPal, our store can only provide an exchange or gift vouchers but not a refund. To receive a refund for a PayPal purchase, please arrange a return by emailing support@minisoshop.co.uk
Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
Refunds can take up to 14 days to be credited to your payment card once we’ve received your returned item.
We cannot refund/cancel your purchase:
- If you return your product to a store without proof of purchase
- There is a contract for services with the product and you have started using the services
- The seal has been broken on any DVDs, CDs, memory cards or software, including games, or on any personal hygiene products
- If the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed
- The goods were a special order to your specification