It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.
For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.
If a DVD, CD, or software item is faulty under guarantee we will happily exchange it for the same title or offer a refund.
To return a product you can either:
Take it to a Miniso store (please note, if you’re returning an item paid for via PayPal, the store can provide an exchange or gift voucher but not a refund), OR
arrange for a return by emailing us at support@minisoshop.co.uk
Send the goods for return to the following address:
MINISO UK (Online Returns Department), Ecommerce Warehouse, Pavillions Shopping Centre, Unit 4C, 2–4 Pantile Walk, Uxbridge, Middlesex, UB8 1LH
Refunds for faulty goods include the applicable delivery charge and you will not be charged for the return delivery. Replacement goods are sent by standard delivery.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as unused non-rechargeable batteries are covered by guarantee for 3 months after delivery.
Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect goods from you it will be at our cost.
Please note: if you’re returning an item you paid for by PayPal, our store can only provide an exchange or gift vouchers but not a refund. To receive a refund for a PayPal purchase, please arrange a return by calling us.
For all returns and after sales service, please contact our Customer Service Team on support@miniso.co.uk and we will assist you.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.